Delivery Policy

We deliver remarkable at every turn.

An exact delivery date can be provided after your order is placed by contacting your Sales Representative or the account support department in your immediate area.

Orders are delivered by our own fleet of trucks unless other special arrangements have been made prior to placing your order. Orders are only processed on our regular business days, which are Monday through Friday, excluding holidays.

Effective Monday, July 29, 2024, the cutoff time to place orders will change from 5:00 p.m. to 4:00 p.m.

Order Cutoff Times Beginning July 29, 2024, by AP&T Distribution Center:

4:00 p.m. Central

Nashville 
Memphis 
Little Rock
Muscle Shoals
Tupelo

4:00 p.m. Eastern

Chattanooga
Knoxville

Beginning July 29, 2024, if an order is received by 4:00pm, and if credit approval and product availability are confirmed, then that order will be processed for the next scheduled delivery day for your area. Orders that are not received by 4:00pm, cannot be approved for credit or product availability is not verified, will not be processed until the next business day. 

 Generally, orders going to the metropolitan areas surrounding our warehouse facilities (Nashville, Chattanooga, Knoxville, Memphis, Muscle Shoals, Little Rock, and Tupelo) will be delivered the next business day. Orders going to non-metropolitan areas usually have a pre-established delivery day(s). These days can be obtained from your Sales Representative or the account support department in your immediate area.

Special orders or shipments coming directly from a vendor will have varying lead times and may require an earlier order placement time.

Products may be delivered in separate shipments.

American Paper & Twine only operates within the southeastern region of the U.S., including parts of Tennessee, Alabama, Mississippi, Georgia, North Carolina, Arkansas, Kentucky, Missouri, Oklahoma and Virginia. We do not ship or bill to international addresses.

American Paper & Twine delivers to commercial street addresses only; we do not deliver to P.O. boxes or APO/FPO, or residential addresses/areas. Some exceptions may apply, and the above does not constitute a guaranty of service.