Our Return and Refund Policy

American Paper & Twine will pick up and issue credit for unused merchandise previously purchased from our company, if the product is currently stocked, received in good condition for resale and within a reasonable amount of time for the original sale date. If applicable, any restocking or shipping charges incurred will be the responsibility of the Customer, and may be deducted from the credit total. American Paper & Twine reserves the right to determine if credit, or what amount of credit, will be issued for any given situation.

March 2020 Update:
As a result of the Coronavirus (COVID-19) pandemic, we have been experiencing excessive buys from some customers and many of our supply manufacturers have changed their return policy. Therefore, it is necessary for us to amend our Return and Refund Policy to deny the return of certain COVID-19 related products (hand sanitizers, disinfectants, etc.), many of which have limited shelf lives. Additionally, other returned goods could be subject to a 20% restocking fee.

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